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These Terms & Conditions set out the rules that apply when you open and use a vj99 account — covering how the account works, what we expect from you, and what you can expect from us. Access to the platform depends on your local law and eligible regions; please read these terms fully before you start.
By creating a vj99 account, you confirm that you have read and accepted these Terms & Conditions in full. We may update these terms from time to time; whenever we do, the revised version will be published on this page with a new effective date, and continued use of the account following that date counts as acceptance. These terms apply alongside any specific rules attached to individual platform areas — for example, separate conditions may appear in the sportsbook or within the casino lobby. Where a conflict exists between general terms and area-specific rules, the area-specific rules take priority for that activity. Your wallet activity — including transfers made through bKash, Rocket, Upay or any other configured method — is subject to the limits and verification steps shown in your account at the time of the transaction. We do not override figures displayed there. Eligibility to hold an account and conduct transactions depends on your local law and the eligible regions we support. We may restrict, suspend or close an account where we determine that these terms have not been followed, or where compliance with applicable requirements makes it necessary.
Wallet transfers via bKash are subject to the limits and verification instructions shown in your account settings at the point of transaction.
Rocket payments follow the same account-level rules. The amount fields and confirmation steps in your wallet screen are the reference.
Upay is a supported transfer route where available. Check your account wallet for current availability and any region-specific conditions.
These Terms & Conditions apply to the full vj99 platform as accessed through any supported browser or device. They do not extend to third-party websites linked from our pages, and we are not responsible for the terms or conduct of those external destinations. The four areas below outline how scope is divided across the main parts of your account experience.
Terms cover registration, login, identity verification and any account-level restrictions. Actions taken after you log in — including wallet top-ups and navigation between sections — fall within these terms.
All wallet movements, including deposits and withdrawals processed through bKash, Rocket or Upay, are governed by these terms alongside the limits displayed in your account at the time.
Game content, sportsbook markets, promotional notices and any material published on vj99 pages is covered here. Availability of specific content depends on your eligible region and local law.
Studio content from Joker, JDB, Bigtime Gaming and PG Soft is available within the lobby. Their own terms may apply to specific game mechanics; we do not override those or accept liability for third-party conduct.
These Terms & Conditions describe both what we ask of you and the practical steps open to you within the platform. You have the right to review a record of your account activity — including transaction history and any communications — by navigating to the account history section after you log in. If any personal detail on your account is incorrect, you can update it through the account settings page; where identity verification is attached to a detail, follow the on-screen instructions to complete that step before saving changes. If you believe a transaction has been handled incorrectly or you have a question about how a term applies to your account, you can raise that through our support routes listed on this page. We log all formal queries and aim to provide a written response. You may also request the closure of your account at any time by contacting support directly — we will confirm the request and carry out any final account checks before processing. All of these actions sit within the scope of these terms, and the steps to access each one are shown in the relevant account screen.
Log in and open the account history section to see a full list of transactions, session entries and any communications attached to your account.
Update your registered name, contact details or payment method in account settings. Follow the verification prompt if one appears — the screen will guide you through what is needed.
Send a query through any of the support channels listed below. Reference your account ID when you write so we can locate the relevant record without delay.
Contact support to request that your account be closed. We will confirm receipt and complete a final review of outstanding balances before we process the closure.
If you have a question about how these Terms & Conditions apply to your account, or you need to dispute a decision, use one of the routes below. Each channel is published on the vj99 site. Do not share your password or full payment credentials in any support message.
Open the chat window from any page on the site while logged in. Use this route for account-access questions or to flag an urgent terms concern linked to a recent transaction.
Send a written query to the support address shown in the contact section of the site. Include your account ID and a clear description of the terms point you are asking about.
The help centre on the site contains published answers to common terms questions. Check there first — if your question is not covered, escalate through chat or email.
We apply these terms consistently across all accounts and keep a record of policy updates with their effective dates. Your account data is retained in line with the retention period set out in our privacy policy, which sits alongside these terms. Security over your account is your responsibility once you have logged in; do not share login credentials with anyone.
Account data — including transaction records tied to bKash, Rocket or Upay activity — is held for the period described in our privacy policy. We do not sell or transfer account data to unaffiliated third parties.
We use cookies to keep your session active and remember your account preferences across visits. The cookie notice on the site explains what is set and how to manage your browser settings if you want to adjust that.
You are responsible for keeping your login credentials private. If you suspect unauthorised access to your account, contact us immediately through chat or email so we can review and restrict the account as needed.
If you disagree with a change to these terms, your option is to stop using the account and contact support to request closure before the new terms take effect. Continued use after the effective date counts as agreement.
These questions cover the areas we see asked most often about how these Terms & Conditions work in practice. If your question is not here, reach out through the support routes listed above.
Yes. Any wallet movement on your vj99 account — including via bKash, Rocket or Upay — falls within these terms. The amount limits and verification steps shown in your account wallet at the time of the transaction are also part of the applicable conditions.
We publish the updated version on this page with a new effective date. We may also send a notice to your registered contact. If you continue using the account after the effective date, that counts as acceptance of the revised terms.
Access depends on your local law and eligible regions. We do not make a legal determination on your behalf. Review the eligibility section of these terms and seek advice if you are unsure whether access is permitted in your location.
We may restrict, suspend or close your account depending on the nature of the breach. If a balance remains, we will follow the account-closure process described in these terms before any further action. You can raise a dispute through our support channels.
Log in and go to account settings. Find the field you need to update and follow the on-screen steps. If identity verification is required for that field, the screen will prompt you — complete that step before saving.
Studios such as Joker, JDB, Bigtime Gaming and PG Soft may have terms that apply to specific game mechanics within their titles. Where a conflict exists between studio terms and our site-level terms, the area-specific rules take priority for that game activity.