Slots / Casino
vj99 is straightforward about what data we hold on your account and how we use it. This policy applies to your account activity, wallet transactions through bKash, Rocket or Upay, and your use of the site — subject to your local law and eligible region.
When you open an account with us, we collect the details you provide during registration — name, contact information, and the payment method you link to your wallet. If you transact through bKash, Rocket or Upay, we record the transaction reference and amount so we can match it to your account and resolve any questions you raise with our support team. We also collect technical data automatically: device type, browser, IP address and session logs. This helps us keep the site running correctly across mobile and desktop, and lets us detect unusual activity on your account. We do not sell your personal data to third parties. We share information only where we are required to under applicable law or where a verified service partner needs it strictly to operate a function you have used — for example, a payment processor confirming a Rocket transfer. Data we hold is kept only for as long as needed for the purpose it was collected, or as required under the law of the jurisdiction where that obligation arises. Availability of this service depends on your local law and eligible region.
This policy covers data we collect directly through your vj99 account and the site. It does not extend to third-party services you access through links on our pages, or to the data practices of payment providers like bKash and Rocket, who operate under their own separate policies.
Covered fully. Login events, session activity and account changes you make through your profile are all logged and held under the terms of this policy.
Covered where we process the record. Transaction references for bKash, Rocket and Upay entries on your account are within scope. The payment provider's own processing falls under their policy.
Covered for interaction data. Pages you visit, games you open and time spent in a session are recorded as analytics data to keep the site working correctly for you.
Not covered here. External links, studio game interfaces and payment-provider apps operate independently. We recommend you read their policies separately before sharing any data with them.
You have specific options when it comes to the data we hold. First, you can request a summary of the personal information we have on file for your account — contact our support team through the help channel and we will confirm what records we hold. Second, if any of your account details are incorrect — name, contact number, linked wallet — you can update them directly through your account settings page, or ask support to make the correction for you. Third, if you believe we are holding data that no longer serves the purpose it was collected for, you can raise that question with us in writing; we will review the request and respond. Fourth, you can ask us to stop using your data for communications that are not essential to running your account. Each of these actions is subject to the applicable local law and to our ability to verify your identity before making any change. We aim to acknowledge all data requests within a reasonable period.
Contact support and ask for a summary of the personal data held on your account. We will confirm what is on file after verifying your identity.
Update your name, contact number or linked wallet through account settings. If a field is locked, raise it with support and we will process the correction.
If you believe we hold data beyond its original purpose, write to us through the support channel. We will review the request and follow up under applicable law.
You can ask us to stop using your data for communications that go beyond running your account. This request does not affect essential account and security notifications.
If you have a question about this privacy policy or want to act on any of your rights, use the contact routes published on the site. We do not invent support channels — only routes visibly available on vj99 are listed here.
Open the chat icon on any page while signed in to your account. Describe your data question and our team will direct it to the right place.
Send your data or privacy request to the email address published in the Contact section of the site. Include your account reference so we can locate your records.
The Help Centre on the site contains policy articles and a request form. Use this if you need a written record of your submission and our response.
Security and data discipline are not afterthoughts here. Your account, wallet activity and session data are handled with controls designed to limit access to what is necessary to operate the service.
We use cookies to keep your session active, remember your language setting and understand how the site is used. You can manage cookie preferences through your browser settings. Blocking functional cookies may affect how your account loads.
Access to your personal data within our systems is restricted to staff who need it to fulfil account, payment or support functions. We do not share login credentials with any third party, and we do not store payment PINs.
We keep your data for as long as your account is active and for the period required under applicable law after closure. Once that period ends, we delete or anonymise records in line with our internal retention schedule.
To update, correct or query any data we hold, contact support via live chat or the published email address. We verify your identity before making any change to ensure your account stays protected.
These are real questions about how vj99 collects, holds and manages your data. If your question is not here, use the live chat or email route in the support section above.
We collect the information you enter during registration — name, contact details and your chosen payment method. Once your account is active, we also log session activity, device type and transaction references for wallet entries like bKash or Rocket.
We do not sell your data. We share it only where required by law or where a verified service partner — such as a payment processor confirming a Rocket or Upay transfer — needs it to complete a function you initiated. No third party receives your data for their own marketing.
Contact our support team through live chat or the email address in the Contact section. Ask for a data summary and confirm your account reference. We will verify your identity and provide the information held on your account within a reasonable period.
Yes. Open account settings to update most fields directly. If a field is locked or the change does not save, raise it with support via live chat or email. We process corrections after confirming your identity to keep the account secure.
We keep records for the period required under applicable law in the jurisdiction where the obligation arises. Once that period ends, your data is deleted or anonymised. The exact retention period depends on your local law and eligible region.
This policy covers the transaction reference and account-side record we hold for bKash, Nagad, Rocket and Upay entries. The payment provider's own handling of your wallet data falls under their separate policy, which we recommend you read independently.